SOFTWARE REQUEST/DOWNLOAD PORTAL

Some financial institutions develop applications in-house and then decide to productize them. Popular applications like Gmail started out internal and were then transitioned into consumer product.

My assignment was to update a product download page. My initial thoughts were to tailor the site after the common driver download websites that companies like HP, Dell, etc have. Understanding this the project seemed straightforward.

Current Design Analysis

Functionality The ability to navigate to a product page was not technologically possible. When a user selected Products > Product the dropdown displayed in the very top left corner. It was impossible to select and therefore you can not navigate to any products.
Contact The page to contact the company was simply a list of phone numbers and email addresses. Emails were grouped by product and looked like they hadn't been updated for long time.
Products Only a few products of the overall suite were listed. Even then accessing the product page was not possible. Also missing was an overview page allowing the user to view all the products available and a short description.
Stat us If a user wanted to download software it must be approved through a process. Currently there is no way for the user to understand where in the process their request is.


Hi-Res Mockups

Login/Landing Page

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Product Overview Page

The product owners wanted registered and unregistered users to review the products but only allow registered users to actually download. With the aim of increasing user engagement the landing page was not only for login, as it was previously, but more of an executive summary of the entire property. Added features included:

Upcoming Software Releases To give the user a preview of product roadmaps.
Featured Products If the company wishes to feature specific products they felt were relevant or popular

Product Detail Page

There were two categories of software that emerged; Desktop and Engine. Following this split the product ere organized about that in alphabetical order. Under each product title is a short single sentence description. If the users want to know more they simply select the title and are taken to the individual product page.

User Profile / Request History

In order to give eave product even weight a left menu bar was used. This allowed the user to have context into where they are and jump between product pages without having to continually use the browser back button. A large screen shot of the software is included to give a quick look at the design. Specific information is clearly marked out to help the user download the correct or most up to date version of software.

The existing site did include profile information (name, address, email, etc) but had the password reset on the same page as well. Here the pages were split up and a history tab as attached. Again switching to a side menu bar to allow users to quickly switch between sections. Showing 3 tiers along the top was not desirable.

The History tab indicates to the user software they have previously requested, where it is in the process, and if any were rejected. It also includes which version they request incase they meant to request a different version or release.